Group Exercise 

"The instructors are inspiring. It’s great that their personalities shine through in the classes and create a motivating environment."

Instructors receive a lot of positive feedback, which we pass on to them. Customers have requested more classes in English. We offer as many English-language classes as our resources allow (over 40 hours per week), and they can now be easily found in the booking calendar by selecting English in the language filter. Feedback has also highlighted the need for clearer information about class levels. We have responded with a concrete measure: the group exercise calendar now includes a Get Started tag, indicating classes especially suitable for beginners.

During autumn, some technical issues occurred with LiveStream classes, for which we sincerely apologize. While we cannot prevent all disruptions, we have invested in instructor training to reduce problems. The removal of the kettlebell class in Kluuvi has caused disappointment. This change is related to the new profiling of the K3 hall, which will now be used for Yoga & Pilates and Wellness & Balance classes.

Gym

"Well-equipped, consistently well-maintained, serviced, and cleaned gym. Friendly staff. A pleasant and easy place to visit."

At Meilahti, the Power Circuit class uses the smaller gym area, which has caused some frustration. We have addressed this by moving classes away from peak hours, and now only one Power Circuit class takes place during the busiest weekday evenings. Crowding and limited space are also mentioned as general feedback, especially during peak times. To address this, in June we extended part-time memberships to cover the entire Friday.

We receive positive feedback about the cleanliness and maintenance of the gyms. Customers are also very satisfied with the equipment, which is diverse and in good condition. The equipment at the Kluuvi gym is particularly praised. Many comments highlight the pleasant atmosphere and the value of having a peaceful training environment, which enhances overall comfort. 

Facilities

Feedback emphasized challenges with ventilation and temperature in the sports centers, especially during the summer heatwave. At Kluuvi, ventilation and air conditioning have been adjusted, and temporary measuring devices have been installed in the K3 and K4 halls to monitor temperature and humidity. At Kumpula, the ventilation system was repaired in late summer and is now functioning normally. At Meilahti, ventilation has been enhanced. 

Customer service

"Customer service staff have always been helpful and friendly. A big thank you for that!"

Customer service receives many compliments for knowledgeable, cheerful, and helpful advisors. At the same time, feedback has pointed out congestion in the phone service and long waiting times. We have addressed this by aiming to increase the number of answered calls. At the end of the year, a callback service will be introduced to make it easier to reach us.

We also received some feedback that information about exceptional opening hours or other current updates did not reach all customers. We communicate these via our website, monthly UniSport newsletters, and social media channels. We encourage our customers to follow these channels to ensure that announcements reach as many people as possible.

Thank you for being active at UniSport and for giving us continuous feedback!