Accessibility Statement

This accessibility statement explains how well the online service and the shop and reservation system comply with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the online services and how you can give us feedback on accessibility problems.

UniSport is responsible for these online services. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible are the online services?

These online services partly meet the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online services have some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online services. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
Accessibility Requirements website (in Finnish and Swedish)
Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility and the shop and reservation services are not yet fully accessible.

Content or features that are not yet accessible

  • There are some buttons and headings in the service that are not named descriptively. (WCAG 2.4.6)
  • There are link texts in the online service that are not descriptive. The target page or action of some links cannot be concluded from the link text itself. (WCAG 2.4.4)
  • The numbers of visitors are presented through images that do not have any alternative text description. The booking degree facilities in Enkora is conveyed through symbols without any alt text. In addition, there are some decorative images with irrelevant alt texts that add extra noise to screen readers. (WCAG 1.1.1, 1.4.5)
  • The links in the middle of text content can be distinguished only by color. Other situations in which information is conveyed through color alone include the information in data graphics and the booking degree of facilities in the facility calendar of Enkora. (WCAG 1.4.1)
  • In cookie settings, some instructions to the user are only based on single sensory perception. (WCAG 1.3.3)
  • At some places, the contrasts between text and its background as well as the contrast in user interface elements is too low. (WCAG 1.4.3 and 1.4.11)
  • There are situations in which the keyboard focus is not visible. (WCAG 2.4.7)
  • Navigation in the online service is not fully consistent, since the breadcrumbs is not found in every page. (WCAG 3.2.3)
  • The keyboard and screen reader focus does not always move logically in the service. For example, the focus is not always directed to opening modals. Furthermore, the focus does not always go to the beginning of a new page. (WCAG 2.4.3)
  • In mobile size, the reading order of the menu items in the main navigation is not consistent. (WCAG 1.3.2)
  • Some user interface elements lack a visible name. (WCAG 3.3.2)
  • The shop and reservation system does not have descriptive page titles. (WCAG 2.4.2)
  • The parts of the web pages that are in different language do not have correct language attribute. This can lead to mispronunciation by screen readers. (WCAG 3.1.2)
  • There are some accessibility issues that affect especially assistive technology users. Some texts that look like headings have not been programmatically marked as headings. There are also icons that have not been hidden from screen readers or they do not have an accessible name. In these situations, the screen reader may read an indescriptive file name. In some situations, the screen reader reads content repeatedly or finds content that is not presented in graphical format. The labels are not always programmatically associated with their respective form fields or menus. (WCAG 1.3.1)
  • There are also some tables and lists that are not communicated correctly to the screen reader. Especially the booking calendar in Enkora is very difficult to interpret with screen reader, since the items that can be booked are not inside the table structure. (WCAG 1.3.1)
  • The tooltips in the service are not read by a screen reader. (WCAG 1.3.1)
  • The state of some menus and buttons (collapsed/expanded) is not announced to the screen reader. Some links, buttons and other user interface components do not have an accessible name or role. At some cases, the role given to the element is misleading, e.g. in the cookies window. (WCAG 4.1.2)
  • The shop and reservation service includes menus and buttons where the currently selected item is not announced to the screen reader. (WCAG 1.3.1, 4.1.2)
  • In the shop and reservation service, visible changes on the page are not sufficiently communicated to screen reader users. (WCAG 4.1.3)
  • There are buttons and other functionalities (including main navigation) that are not accessible to keyboard-only users, making it impossible to use the service with keyboard. In addition, some content in the chat cannot be activated with a mouse or a screen reader. (WCAG 2.1.1)
  • Some functionalities in the visitor number calculator activate already when receiving focus. (WCAG 3.2.1)
  • There are some contents that emerge when pointing with mouse but cannot be dismissed without moving the focus. In addition, the mouse pointer cannot be moved over the additional content. (WCAG 1.4.13)
  • The HTML code of the online service does not fully comply to the specification. (WCAG 4.1.1)
  • There are PDF files in the services that are not fully accessible. (WCAG 1.1.1, 1.3.1, 1.3.2, 3.1.3 and 1.4.3)

An effort will be made to correct the shortcomings listed in this statement by 30.06.2023.

Options to work around accessibility issues before corrections are made

  • The list view is a more accessible tool for doing reservations with screen reader than the calendar view. You can also reserve services by phone +358 2941 22151.
  • Along with chat you can contact customer service and get support by phone (+358 2941 22151) or email (
  • The virtual tours of sports facilities are not accessible to screen reader users. However, each facility page includes text-based information about the equipment of the facilities.


Accessibility of the online classes and recordings and accessibility of the MyWellness application has not yet been evaluated. The accessibility evaluation of MyWellness application and the online class contents will be implemented during the spring 2023.

There are recordings on the website, which are published before accessibility requirements were set and therefore don't meet accessibility criteria.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online services meet legal requirements.

The online services were published 2016.
This statement was prepared on 24 January 2023.
The statement was last updated on 20 March 2023.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)
Accessibility Requirements website (in Finnish and Swedish)