• Membership includes access to the gyms, ball game groups, group exercise classes at all UniSport centres and online services.
• Choose between a prepaid 12-month, 4-month, or 1-month membership or ongoing monthly membership.
• The part-time membership is valid at all times except Monday–Thursday from 15:00 to 20:30.
• Includes a 7-day satisfaction guarantee.
• 12-month memberships purchased at the normal or discounted customer price include one (1) month of holiday suspension.
• The prepaid membership is activated on your first visit, but no later than 30 days after the purchase date if you don’t use your membership before that. The monthly membership purchased online begins on the start date you select, or immediately if purchased at a customer service point.
• If you purchase your membership through our online store, you will also need an access card to enter our facilities and validate your participation in services. You can collect the card from customer service during your first visit.

• The 10-visit card includes access to the gyms, ball game groups, and group exercise classes at all UniSport centres.
• The 10-visit card includes booking rights. The number of active bookings allowed equals the number of remaining visits. You can attend multiple services during a single visit.
• The part-time card is valid at all times except Monday–Thursday from 15:00 to 20:30.
• The validity period starts from the date of purchase and remains valid for six months (180 days).
• If you purchase your 10-visit card through our online store, you will also need an access card to enter our facilities and validate your participation in services. You can collect the card from customer service during your first visit.

Courses have a pre-determined length, and the instruction is always progressive. The course sessions are held once a week, always at the same time and in the same place. The group of participants will remain the same throughout the course. Courses are not included in the membership. A separate fee is charged for course participation according to your customer group.

Group exercise classes are weekly classes included in the membership and 10-visit card. You can participate in the classes at any time during the season. You do not need previous experience of the class or sport unless otherwise stated in the class description. The contents of the class may change every time, and instruction is not progressive as in courses.

You can upgrade part-time membership to membership by paying the full difference. The difference will be paid for the entire period, so the price will be the same regardless of how long you have had the card.

You can downgrade membership to part-time membership during 7 days.

With approximately 326,000 users, Haka is Finland’s most used user identification system in higher education institutions and research institutes. Haka user identification is also a channel to almost 300 services, with more than 30 million logins a year.

When you register as a user of our services or log in to our online service using your Haka ID, information about your student or staff status is automatically downloaded to our system, you can see the prices for your customer group in our online shop and purchase services at discounted prices.

On the Prices and Payment Methods page, you can find information on the ways you can show that you are entitled to a discount.

On the Beginners guide, you can find more information on how to get started.

Contact our customer service by phone +358 272 0701 or by email at unisport.asiakaspalvelu@helsinki.fi. We will need another email address to replace your school/university email address. You will then have access to your customer account as before.

• Prepaid membership will be activated on your first visit or 30 days after the purchase at the latest if you do not use the card before this. If you book a place to a group exercise class or ball game group, the membership will be activated when you participate in the service you have booked. The card will also be activated if you do not use your reservation. A reactivation fee will also be applied to your account for the unused reservation.
• Monthly membership purchased online begins on the start date you choose, or immediately if purchased at the customer service point.
• 10-visit card is activated immediately upon purchase.

If you are using the online shop, remember to pick up your access card at our customer service during your first visit!

Yes, at UniSport, your first workout is free! Free visit is possible in Kluuvi, Kumpula, Meilahti, Töölö or Otaniemi. On your first visit, you can use the gym or participate in a group exercise class or ball game session. If you wish, you can make one reservation in advance for a group training class or ball sport session within the validity period of a single visit.

In Kluuvi, Kumpula and Otaniemi, you will only need an identity card or a driving licence to prove your identity. We will create a customer account for you, which will show us that you have used the free gym pass. You can also claim a free single visit to any center online by creating a customer account on our website and buying a free single visit online with the code "freevisit". The code can only be used for the first visit. Your customer account does not bind you to anything. 

We recommend that you use our webshop to register as a customer in advance. It will speed up the time you have to spend at our customer service desk!

Our normal and preferred customer price 12-month membership include a right to freeze the card for one month (does not apply to student and staff customer groups).

In the following situations, it is also possible to freeze any membership:

• Sick leave / exercise ban
• Exchange studies or temporary move abroad
• Pregnancy and
• Military or non-military service.

You will need an identity card and possible discount certificates for registration, as well as workout clothes, indoor footwear, a water bottle and a gym towel and your own padlock for the locker. You can also buy or rent a lock at the reception.

If you do not use a service you have booked group exercise class or ball sport group and do not cancel the booking within the cancellation period, we will charge a reactivation fee. Your card will also be deactivated until the reactivation fee has been paid. The fee is €5. Your account will be reactivated after you pay the fee.

You can avoid the reactivation fee by cancelling unnecessary bookings or using the service you have booked.

We close the doors to the group training space when the class begins. Once the class has started, you will no longer be able to participate in the class. When a person arrives late, they disrupt the class and the concentration of other participants and the instructor.

In some classes, we use equipment that is collected at the beginning of the class. After the class has already begun, it is also dangerous to move the equipment around other participants. In classes such as yoga, calming down and relaxing at the beginning of the class is an important part of the class.

We hope that you will respect both the instructor's work and the other participants by arriving in time for the class.

Using membership you can have seven group exercise classes booked at a time. As 10-visit Card customer you can have active reservations as many as you have remaining visits on the card. Single visit entitles you to make one reservation. You can find more information about the booking and cancellation times in our Terms of Service. Please read it as well.

Different cancellation times apply to our different services.

• You can cancel your booking for a membership, 10-visit card or single visit service (group exercise and ball game sessions) free of charge up to two (2) hours before the start of the service.
• You can cancel your massage, badminton, court and field reservation free of charge up to 24 hours before the service begins.
• You can cancel a course reservation free of charge up to seven (7) days before the course begins.

You can find more information about the booking and cancellation times in our Terms of Service. Please read it as well.

If the class is full, you can join a waiting list. Follow your email or the booking system to see if you receive a spot in the class. You can reserve a spot on the waiting list up to two (2) hours before the beginning of the class. After this, no bookings can be made to the classes.

The waiting list reservation is subject to the same cancellation terms as an actual booking. If you do not intend to attend the class, remember to cancel your reservation two (2) hours before the class begins at the latest. If you did not receive a spot in the class, you do not need to cancel the waiting list reservation, and we will not charge a reactivation fee.

You can purchase a card at our customer service (Kluuvi, Kumpula, Otaniemi). The fee for a new card is €5.

You can pay with sports vouchers at our customer service (Kluuvi, Kumpula, Otaniemi). You can use sports vouchers to pay for a membership, 10-visit cards, single visit and for badminton, courses, workout programmes and personal training services.

Some of our centres have their own free-of-charge parking areas, while others have parking spaces with parking fees. You can find more detailed information on our sports centres' own websites.

Yes. We store lost property for two weeks, after which we recycle it or take it to associations that need donations.

All our facilities have lockers that can be locked.

The lockers in our other centres can be locked with a padlock. For these lockers, you need your own padlock. You can buy or rent a padlock at the sport centre’s reception (Kluuvi, Kumpula, Otaniemi).

You can find saunas at our sports centres in Kluuvi, Meilahti and Kumpula. Please see the heating times of the saunas on the centres’ own websites.

Please note that saunas are not a membership service but an additional service that we can offer in a few locations. Closing the saunas or restricting their use does not entitle you to reimbursement for the membership.