General Terms of use

Table of contents

1. Use of services

2. Registering as a customer

3. Discounts and subsidised prices

4. Customer responsibilities: What do we expect from you?

5. UniSport's responsibilities: What can you expect from us? 

6. Reservation and cancellation of services

7. Refunds for services

8. Penalties in cases of abuse

9. Specific terms and conditions for different services

10. Other conditions

1. Use of services

• Registration: The use, booking and payment of services requires registration. Online services also require registration with the Technogym application.
• Use of services and access rights: An access card or PIN code from the customer service is required to visit the sports centres and use the services.
• Personal right to use: The right to use a service or product is personal and service specific. An access card or PIN code, for example, may not be handed over to others.
• Age limitations: Children under 15 years of age can use the services with an adult or a responsible person appointed by the club/school. The minimum age for a gym or exercise class is 12 years.
• Lockers and equipment rental and loan: Customers' own locks are used in the lockers. Equipment rental or loan is not available during self-service hours.
   

2. Registering as a customer

• Registration: The use, booking and payment of services requires registration. You can register online, at a customer service point or by phone. By registering in the customer system, the customer accepts these terms and conditions.
  • Registration ID: Students and personnel of institutions covered by the HAKA identification system use the domain name granted by the institution, while others use a valid email address.
• Discount groups: The right to a discount can be proven by HAKA identification or by presenting the relevant certificates at a customer service point. The valid prices for discount groups can be found in the price list.
• Data collection: The data referred to in the privacy statement is collected from customers for the purpose of managing and developing the customer relationship. In addition, the data is collected to enable the booking and use of services.
• Technogym application: To use the online services, you must activate the Technogym application. The application is subject to a separate privacy statement and terms of use that the customer accepts when activating the user account.

3. Discounts and subsidised prices

• Discount criteria: Certificates entitling to a discount are listed on the UniSport website. The grounds for the discount must always be presented when purchasing services. If the certificate entitling the holder to a reduced or subsidised price does not include a photograph, the identity must also be verified by means of a photo ID.
• Court and hall reservations: The discounted price requires that all participants are part of the eligible customer group. The condition does not apply to badminton partners.

4. Customer responsibilities: What do we expect from you?

• Health and insurance: The customer must be in good health when using the services and, if necessary, obtain insurance cover. Fitness training and exercising always involve risks and benefits. You should not train harder than what is safe based on your estimated skill level. You should seek advice from an expert if you have a general health impediment or medical condition that may affect your ability to train safely.
• Sign in: Remember to sign in for the service at the validation device or customer service. If you do not check in or use the service you have booked, your access rights will be locked until you have paid the service or reactivation fee or presented a proof of reason for absence in accordance with the terms and conditions.
• Payment: Pay for the service before using it. For unpaid services, we will send the customer an invoice and charge the valid invoicing fee for paper invoices.
• Be on time and reserve time for changing clothes. You cannot participate in group exercise classes, for example, if you are late.
• Safety and cleanliness: Only bring essential items, such as towels, drinking bottles, valuables and the equipment you need in your training, to the gym and group exercise classes. Large gym bags and outdoor clothes must be stored in the dressing room. During your visit, store your belongings in a locker and lock it with your own padlock. The lockers are not intended for long-term storage; if we must break the lock in case of misuse, a service fee is charged to the customer in connection with picking up the belongings. UniSport is not responsible for belongings left on the premises.
• Prohibited substances: The use of performance enhancers, alcohol or drugs in our facilities and services is strictly prohibited.
• Behaviour: Be considerate of other people using the facilities. Follow the rules and instructions related to safe training, UniSport's training etiquette and the "Principles of a safer space". Use a workout towel and clean indoor shoes or socks. Clean the equipment after use. Prove your identity on request.
• Keep your contact details up to date so that we can reach you if necessary.
   

5. UniSport's responsibilities: What can you expect from us?

• Quality of services: We offer you diverse, high-quality sports services that promote well-being. We ensure that the exercise facilities are in proper condition and safe to use. You have the opportunity to ask for advice or instructions on how to practice safely. We train customer service personnel at the centres in safety and first aid matters.
• Communication: We provide information on exceptional opening hours (e.g. holidays) and other changes in the sports centres and on our website.
• UniSport is not liable for any personal injury or property damage unless the damage is caused by negligence on UniSport's part.

6. Reservation and cancellation of services

• Reservation: Registered customers can book services online or at a customer service point. The Mywellness application is required to use the online services. The services can be used without reservation if there is room.
• Cancellation of services by the customer: The customer may cancel the services they have booked within the service-specific cancellation period. A prepaid service cannot be cancelled online. If cancellation is not possible online, please contact the customer service. If the reservation has not been cancelled within the stated period, the customer is obliged to pay for the service regardless of whether they use it.
• Cancellation of services by UniSport: We will notify customers personally of any cancellations and changes to the services. When a course instructor or massager becomes ill, UniSport does not seek a replacement service provider for these services.
• Queueing: If a course, group exercise class or ball game group is full, you can register for a place in the queue. You are notified by e-mail if a place becomes available. Bookings received through the queue system are subject to the same booking and cancellation conditions as actual bookings. Please remember to cancel your place in the queue if you are not ready to fill in last-minute openings.

Booking and cancellation times for services

7. Refunds for services

• Being late for services: The service fee will not be refunded if the customer is late for the service. In personal services, such as massages, the customer can use the remaining service time if there is enough time to implement the service.
• When the customer cancels the service: After the free cancellation period, you can be exempted from the obligation to pay by presenting a certificate from a physician or nurse certifying that you are unable to use the service. This does not apply to course-based service packages.
• Refunds for services due to an exercise ban: An unused single visit due to an exercise ban may be refunded against a certificate from a physician or nurse. Any unused time due to illness is compensated by extending the validity of the 10-visit card or membership in accordance with the period indicated in the certificate. The minimum period for extending the validity is two weeks, and the certificate must cover the entire compensation period. If the customer can demonstrate a particularly compelling reason, such as an illness that makes it unreasonable to complete the contract period, the unused time will be refunded to the customer in full for the period during which the customer is unable to use the services. The customer must apply for a refund following the instructions on our website or at a customer service point. Refund requests must be submitted no later than 12 months after the date of purchase of the product.
• Transfer of service life (freezing): Membership, online membership and 10-visit card can be frozen due to a temporary move, military or non-military service or pregnancy. In addition, those in customer groups Preferred customer and Normal price can freeze a normal-prized 12-month membership for one (1) month without a separate reason (does not apply to student and staff customer groups). The freezing request must be made in writing before the start of the freezing period. Retrospective freezes are not refunded. The customer must submit the freezing request and a written certificate of the above-mentioned grounds for freezing to the customer service. The minimum freezing period is four weeks, and the certificate must cover the entire freezing period. The maximum freezing period is determined by the time indicated on the certificate (however, no more than 12 months). Freezing is free of charge, but a reactivation fee is charged for changes to the freezing period. During freezing, the right to use and book services is locked.
• When UniSport cancels the service: Services paid for by the customer are refunded in full or in part when UniSport cancels the service. In course-based services, UniSport refunds the share of the cancelled services in the course package. Refunds can be made to the customer balance or to the payment method used for the original purchase, excluding sports and well-being benefits. The customer balance is valid for 12 months. Refunds to a bank account are processed in 14–21 days.
• Refunds for sports and well-being benefits: In accordance with the tax legislation, products purchased with benefits are not refunded to a bank account but only to the customer balance. Sports benefits refunded to the customer balance can only be used to pay for sports services and well-being benefits to pay for the massage service.

8. Penalties in cases of abuse

• A separate service fee is charged for the following services in accordance with the valid price list:
  • Creating a single-use PIN for a forgotten access card
  • Reactivating a right to use when it has been locked due to an unused or uncancelled service
  • Extending the validity of a 10-visit card
  • Making changes to a freezing period
  • Opening a door or locker during the self-service hours of the sports centre
  • Forcing a locker open when the locker is reserved for long-term storage of belongings (e.g. overnight)
• Misuse: Lending a personal access right or allowing a third party to enter the premises will result in a penalty of €250. Misuse may also result in the loss of the paid personal access right and a temporary ban on the use of services. We will notify the police of any serious or repeated misconduct.
• Ban on the use of services: Personal access rights may be revoked if the customer behaves in a disturbing or inappropriate manner or in a way that endangers their own health and safety or those of others. The customer is liable for any intentional damage to premises, equipment or property.
   

9. Specific terms and conditions for different services

• Membership: Membership entitles you to book and use the gym, gym guidance, group exercise, ball game groups as well as online classes and recordings. The current membership options can be found on the website.
• Prepaid membership:
  • Periods of validity of upfront memberships in days: 12 months = 365 days, 4 months = 120 days, 1 month = 30 days.
  • The period of validity of the membership starts on the first use, but no later than 30 days after the date of purchase, unless otherwise specified in the terms and conditions of a promotion, for example.
• Monthly membership:
  • The monthly membership begins with a fixed-term contract period of 12 months. After this period, the membership will continue until further notice and may be terminated with one full membership period’s notice.
  • The start date of the monthly membership must be specified at the time of purchase. The membership may begin either at the time of purchase or within 30 days from the purchase date, unless otherwise stated in, for example, the terms and conditions of a promotional campaign.
  • The terms and conditions for the monthly membership can be found here.
• Online membership: Includes the right to book online group exercise classes and access to recordings. The membership begins at the time of purchase, unless the condition is restricted in connection with a promotional campaign, for example.
• 10-visit card and single visit: The 10-visit card and single visit entitle you to book and use the gym, gym guidance, group exercise and ball game groups. The 10-visit card is valid for six months (180 days) from the date of purchase, and if necessary, it can be extended once for a month (30 days) for an additional fee; the 10-visit card must be valid when purchasing an extension. A single visit is valid from the time of purchase until the end of the next day. During the visit, you can participate in several services (e.g. group exercise class and gym) within four hours.
• Full membership and part-time membership: Full membership is valid during all opening hours. With a part-time membership, customers can use the services from Monday to Thursday from the opening of the sports centres until 15:00 (must sign up before 15:00) and after 20:30; from Friday to Sunday, the services are available during the opening hours Mid-week holidays are treated as Sundays. Booking services is also possible with a part-time membership
• Courses: The course is organised if enough participants have registered for it. UniSport may cancel the course no later than two days before the course starts.
• Series and tournaments: The terms of enrolment, payment and cancellations can be found on the website.
• Court and hall reservations: During your booking, you may use the facility's equipment, which must be returned to their designated places after use.
• Personal training and coaching: These services are subject to separate terms and conditions, which are approved upon purchase and/or booking.
• Tailored packages: Tailored packages are subject to separate terms and conditions, which are reviewed with the customer before concluding the contract.

10. Other conditions

• Satisfaction guarantee: Memberships have a seven-day satisfaction guarantee. The guarantee period begins at the start of the membership, no later than 30 days after the date of purchase. During the period, the customer has the right to cancel the membership and recover the full price without a separate reason.
• Refunds for memberships and 10-visit cards: If the customer can demonstrate a particularly compelling reason that was not known to them at the time of purchasing the membership or 10-visit card, and which makes it unreasonable to complete the contract period, the unused time will be refunded to the customer. The refund is paid in full (price of membership / length of membership in days x unused time in days, or unused visits in a 10-visit card) for the period during which the customer is unable to use the services. The refund request must be submitted in writing before the circumstance preventing the use of the services occurs. The customer must submit the refund request and a written certificate of the above-mentioned grounds to the customer service.
• Right to cancel a service purchased online: A service purchased online can be cancelled within 14 days under the Consumer Protection Act (chapter 6, section 14). The cancellation must be notified by email to unisport.asiakaspalvelu@helsinki.fi within 14 days of the date of purchase. After the notice, you may no longer use the services. UniSport has the right to charge a fee for the UniSport services used by the customer prior to the notice of cancellation.
• Force majeure: If UniSport has to close its premises or cancel its services due to an unforeseeable and independent force majeure that UniSport has not been able to influence with reasonable measures (does not apply to centre maintenance, renovation or other days of deviation reported in advance), the services will be refunded in the following way:
  • The validity of the membership and 10-visit card will be postponed for the period during which the premises have to be closed or the services cancelled.
  • Prepaid individual services are refunded to the customer balance or to the account provided by the customer.
• Gift cards: A gift card can be used to pay for any UniSport service or product. Your chosen amount is uploaded to the gift card, which is valid for 12 months from the date of purchase. The money on the card can be used in parts, and the card can be used as part of a payment. You cannot pay for a gift card with a sports and well-being benefit. The gift card or a service purchased with the card cannot be converted into money, nor will it be refunded. Any refund of a service purchased with the gift card is credited to the customer balance.
• We reserve the right to make changes to the terms and conditions once a year or if a substantial change in operating conditions so requires.

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