Demo - TOC
1. Use of services
UniSport services are open to all persons aged 15 or over.
Exceptions to the age limit:
- Persons under the age of 15 may train together on a one-time or regular basis with an adult who is responsible for the person under the age of 15 during the visit. Children under 15 years of age can take part in the training sessions of clubs or schools or other events, in which case the child must have a designated responsible person.
- Persons aged 12 to 14 can come to the gym as a paying customer to practice or participate in group exercise together with an adult who is responsible for the person under the age of 15 during the visit.
They may use the services and participate in events without a reservation if there is room. To
reserve, pay for and use services, the user must register as a UniSport customer online or in
customer service. The pin code works when the service/booking has been paid for.
In addition, to use online services (online classes, video library and online courses), the user must register in the Mywellness application.
The services are subject to their own reservation and cancellation terms and conditions as mentioned in section 6. The right to use the service or product is personal. The service or the right to use the product is targeted and personal, i.e. the use of the season ticket or pin code is only permitted for the reserved service or reserved shift, and may not be handed over to another person. Other outsiders may not be allowed in either. These violations result in a sanction (see section 8 for details).
You can enter with a pin code 45 minutes before the reserved shift. After the shift, you can enter the changing rooms with a pin code for 45 minutes.
There is no equipment rental during self-service hours.
The customer's own locks are used in the lockers.
2. Registering as a customer
You can register in UniSport's customer system online, at customer service points in sports centres
or by phone. By registering in the customer system, the customer accepts these terms and conditions.
The user ID of the customer system is
- for educational institutions covered by the HAKA user identification system, the domain name granted by the educational institution
- for non-HAKA users, when registering, a valid email address provided by the customer.
Registration of students from Aalto University, Svenska Handelshögskolan (Hanken), The
University of the Arts Helsinki (Uniarts Helsinki) and the University of Helsinki customer groups as
well as other full-time and foreign students within the scope of the HAKA user identification system
(universities, universities of applied sciences, upper secondary schools, higher education
institutions) takes place through the HAKA user identification system in the UniSport customer
system. The customer group is then updated in the customer system, and the services can be
reserved and paid for at the price indicated for the customer group. Registration in customer
service requires identification in the manner mentioned in the price list.
A member of another customer group entitled to a discount can register as a customer online, but
in order to receive the services at the price of their customer group, the customer must submit a
certificate of the grounds for the discount at a customer service point. After this, services can be
booked and paid in the UniSport customer system at the price of their customer group.
The data referred to in UniSport's privacy statement is collected from customers so that they can
be granted the right to reserve and use UniSport's services and, if necessary, be notified of a
change or cancellation of the reserved service. Personal data is used to manage and develop a
customer relationship.
Customer account in UniSport's Mywellness application If the customer wants to use the online services included in the training card and online training card, online services open to everybody or participate in an online course, they need to create a Mywellness account. The application is subject to a separate privacy statement and terms of use that the customer accepts when activating the user account.
2.1. Customer account in UniSport's Mywellness application
If the customer wants to use the online services included in the training card and online training
card, online services open to everybody or participate in an online course, they need to create a
Mywellness account. The application is subject to a separate privacy statement and terms of use
that the customer accepts when activating the user account.
3. Discounts and subsidised prices
The services and products have prices per customer group, which can be found in the valid price
list. Certificates entitling to a discount are listed on the UniSport website in connection with the
price list. The grounds for the discount must always be presented when purchasing services. If the
certificate entitling the holder to a reduced or subsidised price does not include a photograph, the
identity must also be verified by means of a photo ID.
In court and hall reservations, the discounted price is conditional on all participants being part of
the eligible customer group. The condition does not apply to a badminton partner.
4. What do we expect from you?
As a customer, you are responsible for ensuring that you are healthy when using the services. If
necessary, obtain adequate insurance cover. UniSport shall not be liable for any personal injury or
property damage unless the damage is caused by negligence on UniSport’s part.
Fitness training and exercising always involve risks and benefits. You should not train harder than
is safe based on what you estimate your skill level to be. You should seek advice from an expert if
you have a general health impediment or medical condition that may affect your ability to train
safely.
Always sign in for the service via an access control device or customer service. Pay for the service
before using it. Arrive early enough and leave time for changing clothes, etc. We do not guarantee the opportunity to participate if you arrive late to the service. You cannot participate in group exercise classes if you are late.
If you do not use or sign in for the service you have reserved, your access rights will be locked until
you have paid the service or five (5) euros reactivation fee or presented, in accordance with the terms and conditions, a certificate of the excuse.
For safety and comfort, you can only bring essential items such as towels, drinking bottles,
valuables and the equipment you need in your training to the gym. Large gym bags and outdoor
clothes should be stored in the dressing room. During the visit, store your items in the locker. You
need your own lock to lock it. UniSport is not responsible for goods left on the premises. A fee is charged for leaving any goods overnight in the lockers. UniSport stores lost property for 14 days.
It is strictly forbidden to use performance enhancers, alcohol or drugs or to stay on UniSport premises under their influence.
Be considerate of other people using the facilities. As a customer, you must familiarise yourself
with the rules, instructions and warnings related to safe training. Follow the detailed instructions
provided by UniSport and personnel, such as the gym etiquette. Use a workout towel and clean
indoor shoes or socks when training at the gym. Always clean the equipment after use. Prove your
identity on request.
5. What can you expect from us?
We offer you diverse, high-quality sports services that promote well-being. We ensure that the
exercise facilities are in proper condition and safe to use. You have the opportunity to ask for
advice or instructions on how to practice safely. We train customer service personnel at the centres
in safety and first aid matters.
We provide information on exceptional opening hours (e.g. holidays) and other exceptions related
to normal schedules in the sports centres and on our website.
We cannot always guarantee a place for you in services where the number of participants is
limited. Our opening hours are limited in summer and during holidays. The amount of services
offered may vary during the different periods according to demand. We will inform our customers
about changes in seasonal opening hours no later than two weeks before the change.
We maintain the quality of the services at a good level by regular maintenance of facilities and
equipment. We will coordinate the maintenance work so that it causes you as little inconvenience
as possible.
We always strive to organise the services as stated. However, if a service is cancelled due to the
instructor's illness or other similar cause and we cannot find a substitute, we will notify you of the
matter no later than three (3) hours before the start of the service. In the event of a sudden
obstacle, we will notify you of the cancellation of the service or the closure of the facilities
immediately.
We will notify the bookers of the cancellation of the services. Users of Mywellness will be notified of
the cancellation of an online class or course via Mywellness if the customer selects the application
as the message channel from their own information.
We reserve the right to make changes to the terms once a year or otherwise if a significant change
in operating conditions so requires.
6. Reservation and cancellation of services
Registered customers can book UniSport services within reservation periods either online with their
own IDs or at a customer service point. To use online services, the customer must have a
Mywellness application.
The customer may cancel the service they have reserved within the stated period. Note: a prepaid
service cannot be cancelled online. If cancellation is not possible in the UniSport customer system,
the customer must contact the customer service immediately. If the reservation has not been cancelled within the stated period, the customer is obliged to pay for the service regardless of whether or not they use it.
It is possible to register for courses, group exercise classes and ball game groups in a queue place
if the actual places are full. The customer is notified by e-mail if a place becomes available. The
queue place reservation is counted as one reservation. It is subject to the same booking and
cancellation terms and conditions as the actual booking. The queue place for group exercise and
ball game groups can be cancelled without penalty two (2) hours before the start of the service.
You can cancel an online group exercise class before the event begins. The queue place for a
course can be cancelled without penalty seven (7) days before the start of the course.
UniSport aims to organise the services as indicated. In case of any changes in services you have
booked, UniSport will inform you in person. When a course instructor or massager becomes ill,
UniSport does not seek a replacement service provider for these services.