Customers and a customer adviser at UniSport Kluuvi

Frequently Asked Questions

What is included in UniSport’s Training Card? I am going on an exchange programme. What will happen to my Training Card? What’s the difference between a course and a weekly group exercise class? On this page, you can find information and answers to the most frequently asked questions.

Products

What is a Training Card and what services does it include?

With a fixed-term Training Card, you can participate in group exercise classes and ball game sessions as well as work out in all of our gyms. The Training Card entitles you to book a group exercise class or ball game session in advance to secure your place.

The Training Card also includes live streamed online classes and plenty of workout videos that are available at any time.

You can purchase a Training Card for one (1), four (4) or twelve (12) months. We offer two different Training Card options:

  • With the All-day Training Card you can work out at any time during our sports centres’ opening hours.
  • With the Half-day Training Card our services are available to you Mon–Fri before 3 p.m. and after 8:30 p.m. and Sat–Sun all day.

The Training Card pricing is based on customer groups. You can find the price list and customer groups eligible for discounts on the Prices and Payment Methods page.

What is an Online Training Card?

With a fixed-term Online Training Card you can participate in our live-streamed group exercise classes.

You also have access to a wide selection of workout videos. Our online services are available to you through Mywellness.

What is a 10-session Punch Card and what does it include?

A 10-session Punch Card gives you access to 10 training sessions at UniSport.

With the 10-session Punch Card, you can participate in group exercise classes and ball game sessions as well as work out in any of our gyms. The 10-session Punch Card is valid for 6 months, starting from the first time you use it. We offer two types of 10-session Punch Cards:

  • With the All-day 10-session Punch Card you can work out at any time during our sports centres’ opening hours.
  • With the Half-day 10-session Punch Card the services are available to you Mon–Fri before 3 p.m. and after 8:30 p.m. and Sat–Sun all day.

The 10-session Punch Card entitles you to book a group exercise class or ball game session in advance to secure your place. You can go to the gym at any time during the opening hours of our sports centres’. During the same visit, you can participate in several of the above-mentioned services.

The 10-session Punch Cards have customer group specific pricing. You can find the price list and customer groups eligible for discounts on the Prices and Payment Methods page.

What is the difference between a Half-day and an All-day card?

With the Half-day card, the services are available to you Mon–Fri before 3 p.m. and after 8:30 p.m. as well as on Saturdays and Sundays all day during our opening hours.

With the All-day card you have access to our services at any time during our opening hours.

Can I change my Half-day card to an All-day card?

Yes, if your Training Card is still valid. You can upgrade you Training Card by paying the full difference. The difference will be paid for the entire period, so the price will be the same regardless of how long you have had the card.

Can I change my All-day card to a Half-day card?

You can only change your All-day Card to a Half-day card within the 7-day customer satisfaction guarantee. After this 7-day period, it is impossible to change the card as the customer has already had all-day access to our services, and we cannot return the money.

What does Haka login or Haka ID mean?

With approximately 326,000 users, Haka is Finland’s most used user identification system in higher education institutions and research institutes. Haka user identification is also a channel to almost 300 services, with more than 30 million logins a year.

When you register as a user of our services or log in to our online service using your Haka ID, information about your student or staff status is automatically downloaded to our system, you can see the prices for your customer group in our online shop and purchase services at discounted prices.

How do I prove that I am entitled to a discount?

On the Prices and Payment Methods page, you can find information on the ways you can show that you are entitled to a discount.

On the Become a Client page, you can find more information on how to get started.

My right to study has expired and I cannot log in even though I have a Training Card. What should I do?

Contact our customer service by phone 02941 22151 or by email at unisport.asiakaspalvelu@helsinki.fi. We will need another email address to replace your school/university email address. You will then have access to your customer account as before.

When will my Training Card come into effect?

The training card will be activated on your first visit or 30 days after the purchase at the latest if you do not use the card before this. If you book a place to a group exercise class or ball game session, the Training Card will be activated when you participate in the service you have booked.

The card will also be activated if you do not use your reservation. A €5 reactivation fee will also be applied to your account for the unused reservation.

See reactivation fee.

Hey! If you are using the online shop, remember to pick up your Training Card at our customer service during your first visit!

Can I visit UniSport before making a purchase decision?

Yes, at UniSport, your first workout is free! On your first visit, you can use the gym or participate in a group exercise class or ball game session if they have available spots.

You will only need an identity card or a driving licence to prove your identity. We will create a customer account for you, which will show us that you have used the free gym pass. Your customer account does not bind you to anything.

We recommend that you use our online service to register as a customer in advance. It will speed up the time you have to spend at our customer service desk!

 

Can I bring a friend to visit the gym?

Yes, at UniSport, your friend will train for free the first time! On your first visit, you can use the gym or participate in a group exercise class or ball game session if they have available spots.

The visitor will only need an identity card or a driving licence to prove your identity. We create a customer account for the visitor, which will show us that they have used the free gym pass. The customer account does not bind the customer to anything.

We recommend registering as a customer in advance in our online service. It will speed up the time spent at our customer service desk!

Can the Training Card be frozen / put on pause?

Yes. Our 12-month Training Cards include a right to freeze the card for one (1) month.

In the following situations, it is also possible to freeze any Training Card:

  • Sick leave / exercise ban
  • Exchange studies or temporary move abroad
  • Pregnancy and
  • Military or non-military service.

Using our Services

What do I need to bring when I come to UniSport for the first time?

You will need an identity card and possible discount certificates for registration, as well as workout clothes, indoor footwear, a water bottle and a gym towel and your own padlock for the locker. You can also buy or rent a lock at the reception.

My account has a reactivation fee. What does it mean?

If you do not use a Training Card or 10-session Punch Card service you have booked (such as a group exercise class) and do not cancel the booking within the cancellation period, we will charge a reactivation fee. Your card will also be deactivated until the reactivation fee has been paid. The fee is €5. Your account will be reactivated after you pay the fee.

You can avoid the reactivation fee by cancelling unnecessary bookings or using the service you have booked.

Why can’t I arrive late to a class?

We close the doors to the group training space when the class begins. Once the class has started, you will no longer be able to participate in the class. When a person arrives late, they disrupt the class and the concentration of other participants and the instructor.

In some classes, we use equipment that is collected at the beginning of the class. After the class has already begun, it is also dangerous to move the equipment around other participants. In classes such as yoga, calming down and relaxing at the beginning of the class is an important part of the class.

We hope that you will respect both the instructor's work and the other participants by arriving in time for the class.

How do courses differ from group exercise classes?

Courses have a pre-determined length, and the instruction is always progressive. The course sessions are held once a week, always at the same time and in the same place. The group of participants will remain the same throughout the course. Courses are not included in the Training Card. A separate fee is charged for course participation according to your customer group.

Group exercise classes are weekly classes included in the Training Card and 10-session Punch Cards. You can participate in the classes at any time during the season. You do not need previous experience of the class or sport unless otherwise stated in the class description. The contents of the class may change every time, and instruction is not progressive as in courses.

Do I have to pay for the courses separately if I have a Training Card?

Yes, we will charge a separate course-specific fee for the course according to your customer group. The courses are not included in the training card. Please see the question on how courses differ from group exercise classes.

How many group exercise classes can I book in advance?

You can have seven (7) group exercise classes booked at a time. You can find more information about the booking and cancellation times in our Terms of Service. Please read it as well.

How much earlier should the booking be cancelled?

Different cancellation times apply to our different services.

  • You can cancel your booking for a Training Card or 10-session Punch Card service (group exercise and ball game sessions) free of charge up to two (2) hours before the start of the service.
  • You can cancel your massage, badminton, court and field reservation free of charge up to 24 hours before the service begins.
  • You can cancel a course reservation free of charge up to seven (7) days before the course begins.

You can find more information about the booking and cancellation times in our Terms of Service. Please read it as well.

How does the waiting list for group exercise classes work?

If the class is full, you can join a waiting list. Follow your email or the booking system to see if you receive a spot in the class. You can reserve a spot on the waiting list up to two (2) hours before the beginning of the class. After this, no bookings can be made to the classes.

The waiting list reservation is subject to the same cancellation terms as an actual booking. If you do not intend to attend the class, remember to cancel your reservation two (2) hours before the class begins at the latest. If you did not receive a spot in the class, you do not need to cancel the waiting list reservation, and we will not charge a reactivation fee.

Can I bring my own personal trainer to the gym with me?

Personal trainers not employed by UniSport can only bring their customers to UniSport premises if they pay an annual fee of EUR 500 for the use of our facilities.

In addition, if you wish to train at our gym, you must also have a valid right to access UniSport gyms, i.e. a Training Card, a 10-session Punch Card or pay for a single visit.

General Information

How is hygiene taken care of in the gym?

We hope you take care of hand hygiene. You can find hand soap at the water points, and there are hand sanitizers available in several different locations. You can use them both before and after the exercise as well as during it.

For cleaning the gym equipment, you can find detergent and paper in several places in the gyms and other training facilities. Always clean the gym equipment after use. Our staff also regularly cleans the equipment and ensures that cleaning supplies are available.

Please follow our gym etiquette and use socks or indoor shoes in our gym for hygiene reasons. We also recommend that you use a gym towel between yourself and the gym equipment. You can read our gym etiquette here.

I lost my Training Card. How do I get a new one?

You can purchase a card at our customer service (Kluuvi, Kumpula, Otaniemi, Viikki). The fee for a new card is €5.

How do I pay with sports vouchers?

You can pay with sports vouchers at our customer service (Kluuvi, Kumpula, Otaniemi, Viikki). You can use sports vouchers to pay for a Training Card, 10-session Punch Card, single bookings for badminton, courses, workout programmes and personal training services.

Read more about payment methods at UniSport here.

Is it possible to arrive at UniSport by car?

Some of our centres have their own free-of-charge parking areas, while others have parking spaces with parking fees. You can find more detailed information on our sports centres' own websites.

Do you keep lost property?

Yes. We store lost property for two weeks, after which we recycle it or take it to associations that need donations.

Do the changing rooms have lockers with locks?

All our facilities have lockers that can be locked.

UniSport Töölö has lockers that are equipped with locks. The lockers in our other centres can be locked with a padlock. For these lockers, you need your own padlock. You can buy or rent a padlock at the sport centre’s reception (Kluuvi, Kumpula, Otaniemi, Viikki).

Do UniSport centres have a sauna?

You can find saunas at our sports centres in Kluuvi, Porthania, Meilahti and Kumpula. Please see the heating times of the saunas on the centres’ own websites.

Please note that saunas are not a Training Card service but an additional service that we can offer in a few locations. Closing the saunas or restricting their use does not entitle you to reimbursement for the training card.