A picture of a figure wearing a mask.

Instructions for training and answers to more common questions

On this page, we provide answers to most of your questions about the current situation. Here you will also find instructions for training at UniSport at the moment.

Health and safety guidelines

  • Do not come in if you are ill or you have any symptoms of illness.
  • Consider other participants and staff, maintain safe distance of 2 metres.
  • Use a face mask at the sports centre. During the exercise, you can use a mask if you wish.
  • Take care of good hand hygiene. Wash your hands often and properly with soap.
  • Cough and sneeze into a tissue, your sleeve or inside your shirt. Immediately dispose of the tissue.
  • Always clean the training equipment after use.
  • Avoid any unnecessary stay in the sports centres. Showers are in use, but saunas are closed.

If you still have something to ask, contact customer service! We are here for you.

Coming to

Gym

Gym training by reservation only

Exercising at the gym is possible only with a reservation. The reservation must be made before arriving to the centre, latest 15 minutes before the shift starts. The time slots are pre-scheduled and are either 60 or 90 minutes long. Reservations can be made with a Training card or a 10-visit card.

Reservation time begins 6 days prior to each time slot. You can can have 7 active reservations at the same time. Reservations can be cancelled latest 2 hours before the beginning of the slot. If you will not cancel or use the reservation, you are no longer able to make reservations and you must pay a reactivation fee.

If the time slot you desire is fully booked, you can book a place in the queue. When queuing it’s possible to get a place in the slot latest 2 hours before the beginning of the slot. The queue reservation is also binding.

Arriving and leaving

You can arrive earliest 10 minutes before or any time during your time slot. When the reserved time slot ends, you must immeadiately exit the gym and latest 10 minutes later to exit the centre. There is 10 minutes extra in between the time slots for the personnel to air the facilities. The next customers may sign in for their reservations 20 minutes after the previous time slot ens and 10 minutes before their own slot begins. 

Safety at the gym is taken into account with following measures:

  • We have arranged the aerobic equipments to keep the 2m safety distance. They have been moved around a bit, so if you cannot find something, please ask from customer service.
  • More space for training is available in group exercise halls.
  • All equipment that cannot be cleaned properly has been removed from the sport centres.

Please follow these guidelines

  •  Take other people into account by keeping the 2 metre distance
  •  Clean all the equipment after using them.
Töölö Self-Service Gym

Gym training by reservation only

Exercising at the gym is possible only with a reservation. The reservation must be made before arriving to the centre, latest 15 minutes before the shift starts. The time slots are prescheduled and either 60 or 90 minutes. Reservations can be made with a Training card or a 10-visit card.

Reservation time begins 6 days prior to each time slot. You can can have 7 active reservations at the same time. Reservations can be cancelled latest 2 hours before the beginning of the slot. If you will not cancel or use the reservation, you are no longer able to make reservations and you must pay a reactivation fee.

If the  time slot you desire is fully booked, you can book a place in the queue. When queuing it’s possible to get a place in the slot latest 2 hours before the beginning of the slot. The queue reservation is also binding.

Arriving and leaving

In Töölö, you can enter the front door and dressing room 10 minutes before the the beginning of the time slot. You must exit the gym when your time slot ends and the centre 10 minutes after the time slot has ended.

Safety at the gym is taken into account with following measures

    We have arranged the aerobic equipments to keep the 2m safety distance. They have been moved around a bit, so if you cannot find something, please ask from customer service.
    More space for training is available in group exercise halls.
    All equipment that cannot be cleaned properly has been removed from the sport centres.

Please follow these guidelines

    Take other people into account by keeping the 2 meter distance
    Clean all the equipment after using them.

Massage

As always, UniSport massage services maintains high level of hygiene. All surfaces and instruments are disinfected between the clients. This helps us to prevent any infections.

At the moment, we have 15min break between all clients.

We follow THL guidelines strictly. No handshakes, washing hands before and after, no touching surfaces if not necessary. We only take customers that are healthy and ask you to arrive promptly when your booking starts.

We follow mask recommendations in situations where a safety distance of 1-2 meters can not be followed. Massage therapists wear face masks.

  • At the moment we are flexible with cancelling appointments. If you get ill, or think you might be getting ill, you can cancel the appointment on previous evening until 8pm by calling  our customer service.
  • If you belong to a COVID-19 risk group, please consider carefully coming to massage.
A group training class

Group exercise classes start initially as outdoor classes.

You can participate in outdoor classes with a Training card or wit a 10-visit card. You can activate your Training card or 10-visit card before the class at our customer service points or preferably online.

  • Book a place at the class so we can create safe training conditions, follow the number of participants and ensure the safety distance.
  • If you can not attend the class, you can cancel your reservation free of charge no later than two (2) hours before the start of the training.
  • We offer classes where you do not need equipment. For some classes, you will need your own mat or towel. You can see the information in the class description on the booking service.
  • Your participation in the class will be registered by the instructor.  Always bring your Training card or 10-visit card with you to class, and make sure the instructor registers your participation!
  • If a class is canceled due to bad weather, for example, you will be notified by text message if you have booked the class. In addition, the class will show as canceled in the booking service. We cancel the training no later than two hours before it starts.
  • We do not use any equipment at the outdoor classes. For some classes you will need a gym mat or a towel. You will see the info in the class description in the booking system.
  • The training location or meeting place is informed in the class name. You can come directly to the training or meeting place. Visiting a sports centre is unnecessary.

Safety instructions

  • Do not come in if you are ill or you have any symptoms of illness.
  • Consider other participants and staff, try to avoid close contacts. 
  • Practise good hand hygiene.
  • Cough or sneeze into a tissue, your sleeve or inside your shirt.
Badminton

Badminton is available for singles play only. Arrive to your practice promptly and leave immediately when your practice time is over. We recommend leaving 5 minutes earlier to avoid contact with the next players.

At the moment we’re not borrowing or renting any equipment, for example rackets.

 

Meet your personal trainer

During the personal training appointment both customer and trainer must avoid contact, keep the safety distance and clean the equipment used. No gym reservation is needed if you have an appointment with your UniSport personal trainer.

If you get ill, please cancel your appointment as soon as possible online, or by phone if the cancellation time has ended. At this time, we are flexible about our cancellation times. NB. No cancellations by email

Muuta asioinnista kysyttyä

Guidelines for customer service and paying methods

To minimize the contact at customer service all card readers as well as receipt point are at your disposal.

Unfortunately we cannot accept cash. However you can pay with exercise vouchers.

We don't rent or loan any equipment such as locks or rackets at the moment.

Please remember that you can for example purchase a training card trough our web store. In sport centres please use self service points when possible to keep the contact minimum.

How to freeze your Training card or 10-times card or cancel the freezing?

If you want to freeze your Training card or 10-visit card until 31.7. due to the lack of indoor group training services, it is now possible.

Contact UniSport’s customer service by email unisport.asiakaspalvelu@helsinki.fi by the 7th of June. Fromthe 8th of June onwards the freezing is done from the day you’re contacting us. The freezing is done from the day you contact us until 31.7. However, the freeze is granted only for the cards that have NOT been used after 17.5.2021.

Cancellation of the freeze

If you already froze your card, but want to return to training, you can cancel the freeze by contacting customer service.